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We've gathered some of your most frequently asked questions and have provided answers. Still have a question? Contact Us.
FAQs
These types of scams are way to lure you into entering your personal details on a fake website that looks exactly like the legitimate one. Phishing tries to acquire information such as usernames, passwords, and credit card information by pretending to be a trustworthy site. This is usually carried out by fake emails or text messaging.
Please be aware that Ecobank Burkina Faso PLC will never initiate an email or text message asking you to provide personal or financial information. If you mistakenly respond to a fraudulent email, mobile message or phone call, please contact us immediately at .
Example below: A recent phishing example sent to a customer imitating Ecobank Burkina Faso PLC communication.
ATM Skimming is a way for criminals to access your ATM accounts by placing a fake card reader or fake keypad over the existing machine. When you insert your card into the ATM, criminals can obtain your information and can create a counterfeit card with your information. If the ATM looks unusual or looks like it has been tampered with please refrain from using it.
Identity theft is a crime in which a criminal obtains pieces of personal information, such as Social Security or driver's license numbers, in order to pose as someone else. The information can be used to obtain credit, merchandise, and services using the victims' name. Identity theft can also provide false credentials for immigration or other applications.
One of the biggest problems with identity theft is that very often the crimes committed by the criminal are often credited to the victim. For more information on Identity theft and what to do if you're a victim of identity theft please click here.
Ecobank Burkina Faso PLC values its Customers and their financial well-being. We want to provide key information to help our customers become aware of important alerts. (i.e. fraud incidents) or information about new rules and regulations that may affect you.
At Ecobank Burkina Faso PLC we would like to get you up to speed on the newest and best ways to protect yourself online.
The following is a checklist of online banking tips that will help you keep your financial and personal information safe and secure.
- Set your anti-virus and anti-spyware software to daily auto-update.
- Use an Internet firewall (hardware or software).
- Don't click pop-ups and never download e-mail files from unknown senders or websites you don't trust.
- Use the Ecobank Burkina Faso PLC Secure e-mail portal when you send identifiable personal or financial information to Ecobank Burkina Faso PLC
- When making online transactions, be sure the web address begins with https-not just http (the "s" stands for secure). Also, look for a key or padlock icon in your browser window.
- Upgrade your Internet browser often. The newer internet browsers support advanced security features and will have phishing site detection and extended security certificates.
- Don't go to other sites while you're visiting a secure banking site; finish banking, sign out/logout and close your browser before you move on.
- Never use computers to do online banking at a place that provides internet access to the public.
For more information about Cyber Security go to the Department of Homeland Security website at Department of Homeland Security
Tab nabbing is when a website secretly replaces an existing tab that is open with a fake one. The user is duped into to signing back on to the website that they think has timed out.
Once the person has entered the information the tab then redirects you back to the original tab. In other words, the web page never timed out, a suspicious site was opened in some other tab and secretly changed its content to become a 'look-a-like' of the tab site you were on.
Once you put in your information again and press enter you have given the suspicious site your information. You can prevent Tab Nabbing by playing it safe. If you see that a site has timed out or is requesting you reenter your information it is best to type in the URL of the site again to ensure that you are on the legitimate site.
Encryption technology is used to secure the communication between your computer and the website you are visiting. You can identify a secure website from the address bar that it starts with https:// and contains a padlock icon - a Secure Socket Layer (SSL) certificate. You can view the certificate for information to validate the website’s authenticity. Latest version of Internet browsers work well with the advanced security features. Online Banking requires a browser that supports 256-bit /TLS 1.1 or above encryption and will warn you if your browser does not meet the requirement.
- It is our general policy to treat your account information as confidential. However, we will disclose information to third parties about your account or the transactions you make ONLY in the following situations:
- Where it is necessary for completing transactions
- Where it is necessary for activating additional services
- In order to verify the existence and condition of your account to a third party, such as a credit bureau or biller
- To consulting firms, in an aggregate non-personally identifiable format, for research and product improvement purposes only
- In order to comply with a governmental agency or court orders; or
- If you give us your written permission
- We share information concerning a customer's account history and experiences within the bank. Ecobank Burkina Faso PLC DOES NOT disclose nonpublic personal information about you to any outside organization other than for the support or promotion of the bank products and services or as required by law.
Click here to view our privacy notice for additional details on disclosure of account information.
Ecobank Burkina Faso PLC will never ask you to update your account information via email, mobile messaging or telephone contact. Should you receive an email with this type of request consider it fraud. DO NOT RESPOND to it and IMMEDIATELY DELETE it from your inbox.
We will never initiate a call to you and ask you to provide personal or financial information over the phone. Additionally, we will not send mobile messages requesting customers to update their financial or personal information. If you mistakenly respond to a fraudulent email, mobile message or phone call, please contact us immediately at , or click here for after business hours to report any fraudulent activity.
- Drop mail off at your local post office or hand to your mail carrier.
- Retrieve your mail promptly after delivery. Don't leave mail in your mailbox.
- If you don't receive a check or package you are expecting , contact the issuing agency immediately.
- If you change your address, immediately notify your post office and anyone you do business with via mail.
- Don't send cash in the mail.
- Sign up for Ecobank Burkina Faso PLC Bill Pay - It's secure.
- Sign up for Ecobank Burkina Faso PLC e-statement. You can access your bank statements online 24/7.
- Review your bank statements carefully. You have a 30 day window to dispute discrepancies which could indicate fraud.
Last Updated: 1/2021
We support the latest version of Microsoft Edge and current versions of Firefox, Safari, and Chrome. The immediate prior versions of these browsers will only be supported if they are still supported by the browser company themselves. When a new version is announced as Release to Web (RTW), support will cease on the third-oldest major version.
Please note that utilizing older browsers may result in disabled functionality or limited access to services.
Supported Browsers
- Microsoft Edge
- Firefox
- Safari (Apple/Mac users only)
- Google Chrome
The supported browsers above are for use with the traditional online banking interface and devices (desktop/laptop), and do not apply to use with mobile devices (phones/tablets). If using a phone or tablet to access online banking outside of an app, functionality and appearance may vary from the traditional interface.
Note: It is not recommended to use Compatibility View with Internet Explorer, as the user experience is degraded.
Additional Browsers:
Browser usage is reviewed monthly. Additional browsers will be added if usage meets or exceeds 5% of total login activity.
Beta Versions:
Beta versions are not supported. When new versions of browsers are announced as ready to Release to the Web (RTW) by the provider, they will become a supported version.
Troubleshooting:
The following types of tools and/or access are not recommended and may impact experience:
Accessing accounts via an embedded browser such as:
- Personal or Commercial Financial Management Software (Quicken, QuickBooks, etc.)
- Browser bars within AOL, Yahoo, Google, etc.
- Internet portal access within gaming system such as xBox.
Use of browser add-ins (emoticons, FunWeb services, etc.)
Online Banking allows you to access your Ecobank Burkina Faso PLC accounts straight from your computer, tablet or smartphone. Whether you're at home or on the go, online banking at Ecobank Burkina Faso PLC allows you to check your balance, deposit checks, pay bills, transfer money and manage your accounts.
Learn more about online banking hereTo sign up for Online Banking, go to our main page and click on "Enroll in Online Banking". You can also visit any branch to sign up.
Once you are logged into online banking simply click on "Message Center" icon located at the top of the page. Create a new message and submit the additional accounts.
In the payments section of online banking simply click on "Add a Payee."
Online Banking allows you to view the last 2 years of transactions from the time you registered to use Online Banking.
You can add all types of accounts such as Checking, Savings, CDs, Money Markets and Loans. There is no limit to how many accounts you can link to your online account. However, you must be a Primary/Secondary Owner or an Authorized Signer on the requested account.
Personal profiles the access is immediately as long as all questions are answered correctly. An email confirmation will be sent with your username. Business profiles will take 1-2 business days. An email confirmation will be sent with your username.
Verify that your Username and your Password are typed in correctly. If the problem persists, please call
Online Banking and Bill Pay+ are free services provided to our customers.
+Pending Verification
You are able to add existing accounts as long as you are a primary or secondary owner or Power of Attorney signer on the account in question.
Available balance is the amount of money in your checking or savings account that is currently available to you. Monies that have not been presented to Ecobank Burkina Faso PLC or are being held have not been updated.
Federal regulations restrict the number of transactions that you can make from Money Market and Savings Accounts. You may NOT make more than SIX (6) pre-authorized electronic transfers, which include computer initiated transfers, telephone transfers, checks, and point-of-sale transactions during a given monthly statement period. Violators will be charged a fee of $25 per transaction after the allotted SIX (6) transfers.
Mobile banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking application, depending on your preference and your phone capabilities. Both options allow you to: view account balances, search recent account activity, transfer funds, and find nearest ATM or branch locations.
If you get a new phone or change phone numbers, be sure to return to the Mobile Banking tab via your PC and update your phone profile in the Mobile Banking Center. We recommend removing your old phone and re-enrolling your new phone.
No, only one mobile number can be enrolled.
If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to online banking and disable or remove your phone.
Bal=All Acct Bal
Bal Mobile Short Name = Single Acct Bal
Hist=All Accts Recent Activity
Hist Mobile Short Name=Single Acct Activity
Help=Commands
Stop=Cancel
Users will need access to the internet using the default browser(s) included by their mobile device manufacturer or the latest Mobil Banking Application compatible with their device. (Android tablets, screen resolution below 470x320dp and jailbroken or rooted devices are not supported) In addition, devices must support TLS 1.1 and TLS 1.2.
Mobile Banking Application
Apple: IOS 11.1 or higher
Android: 5.0 or higher
Mobile Browser
Apple: IOS 11.1 or higher
Android: 5.0 or higher
Microsoft: Windows 10 or higher
Mobile HTML
Most OSes with HTML5 compatible browsers
Classic View (non-smart phones)
Most Non-HTMLs compatible browsers
Text Banking
Users will need MMS (multimedia messaging services) capable device.
All text messages should be sent to 89549.
Sign in to Online Banking on your computer and choose the Mobile Banking tab. Enroll your mobile phone.
Yes, the mobile banking service utilizes best practices from Online Banking, such as HTTPS, 128-bit SSL encryption, PIN, or password access and application time-out when your phone is not in use. Only the phones that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by either going online to the Mobile Banking enrollment website or calling us.
The Mobile Banking App gives you on-the-go access to many of Ecobank Burkina Faso PLC's Online Banking functions and features, such as making transfers, pay bills or locating ATMs. Text Banking provides a quick and easy way to request balance and transaction information for your accounts. You request and receive information by text message, without needing to sign into Mobile Banking, giving you up-to-date account information.
You must first enable your bank account(s) for online banking before using mobile.
You can visit the site at any time by clicking here.
There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.
Yes, you can use both options from the same phone. To do so you will need to activate each option on Online Banking prior to use.
To download the Apple App visit the App Store. To download the Android App visit the Play Store.
Text Banking will work on any text message (SMS) capable phone from one of our supported carriers.
No. You will only receive messages when you specifically request them with one of the Text Banking commands.
In order to open a checking or business account, please visit one of our local branches and a Ecobank Burkina Faso PLC Employee will be happy to assist you.
You will be required to bring one primary and one secondary ID:
- Primary Documents – Must contain photo and evidence signature, date of birth, and current address
- Unexpired State-Issued Photo ID (ex. Driver's License)
- Unexpired U.S. Military ID (Military and dependents)
- Unexpired U.S. Passport
- Unexpired U.S. Permanent Resident ID card (green card)
Secondary Documents - Major Credit Card or Debit Card from other financial institution
- Current Utility Bill (evidencing name &address)
- State-Issued Birth Certificate
- Health Insurance Card
- Unexpired State-Issued ID not containing photo
- Employer ID card with recent photo
- V.A. Benefits card with photo
- Current pay stub from known area business (evidencing name & address)
- Vehicle Registration Card
- Voter Registration Card
- Firearm License
- Organization / Student ID Card (with photo)
- Ecobank Burkina Faso PLC Debit Card (existing customers only) This information is required for all parties that are present to open the account.
Yes, Individual customer accounts are insured by the FDIC up to $250,000 per owner. Greater FDIC insurance coverage may be available depending on account registration. Visit your local branch for more information or call . FDIC insurance covers all types of deposits received at an insured bank, including deposits in a checking account, negotiable order of withdrawal (NOW) account, savings account, money market deposit account (MMDA), time deposit such as a certificate of deposit (CD), or an official item issued by a bank, such as a cashier's check or money order. FDIC insurance covers depositors' accounts at each insured bank, dollar-for-dollar, including principal and any accrued interest through the date of the insured bank's closing, up to the insurance limit. The FDIC does not insure money invested in stocks, bonds, mutual funds, life insurance policies, annuities or municipal securities, even if these investments are purchased at an insured bank. Read more here.
The FDIC covers:
- Checking accounts
- Negotiable Order of Withdrawal (NOW) accounts
- Savings accounts
- Money market deposit accounts (MMDA)
- Time deposits such as certificates of deposit (CDs)
- Cashier's checks, money orders, and other official items issued by a bank
The FDIC does not cover:
- Stock investments
- Bond investments
- Mutual funds
- Life insurance policies
- Annuities
- Municipal securities
- Safe deposit boxes or their contents
- U.S. Treasury bills, bonds, or notes (*These investments are backed by the full faith and credit of the U.S. government.)
There are several ways to get your account balance: You can call our toll free Bank by Phone at 1- to listen to your account information 24 hours a day, 7 days a week. Register for Online Banking to view your bank statement and transactions. Online Banking is available 24 hours a day 7 days a week. Download the Ecobank Burkina Faso PLC App to view your account history. Mobile Banking is available 24 hours 7 days a week.
Currently you cannot open an account online.
A savings passbook requires you to come to the bank to have your interest printed into your passbook as well as process transactions such as withdrawals and deposits. Statement savings accounts allow you the freedom to process transactions without the burden of a passbook that may get lost or stolen. You simply need to know your account number then fill out a deposit or withdrawal slip supplied at your local branch. Statement savings does allow you to have an ATM (debit) card so that you may withdrawal money at any ATM. You do not have that option with a passbook savings.
Yes, only if it is an interest bearing checking account. Click here for more details on interest bearing checking accounts.
Your employer or Social Security Administrator will provide you the appropriate materials needed to participate in Direct Deposit or Social Security. If you visit your local Ecobank Burkina Faso PLC branch an employee will gladly help your fill out the paperwork
Yes, please visit your nearest branch to setup a wire transfer below is what you will need to wire money out:
Beneficiary: Name, Account Number, Complete Physical Address
Bank: Name, Routing Number, Complete Physical Address
For international transfers
International Bank: Name, SWIFT Code, Complete Physical Address
For incoming wire transfers
Receiving Bank: Name, ABA#, Complete Physical Address
Beneficiary: Name, Account Number, Complete Physical Address
Account Holder's: Name, Account Number, Complete Physical Address
Yes, please visit your nearest branch to setup a wire transfer below is what you will need to wire money out:
Beneficiary: Name, Account Number, Complete Physical Address
Bank: Name, Routing Number, Complete Physical Address
For international transfers
International Bank: Name, SWIFT Code, Complete Physical Address
For incoming wire transfers
Receiving Bank: Name, ABA#, Complete Physical Address
Beneficiary: Name, Account Number, Complete Physical Address
Account Holder's: Name, Account Number, Complete Physical Address
Each account requires a different minimum balance.
Accounts become inactive after 3 months and deleted after 12 months due to inactivity. After accounts go inactive notifications will be sent to the email we have on file. (Note: ensure emails are updated and accurate.)
Interest rates vary on a daily basis; call for current rates.
You can apply at any one of our branch locations, or you call
to make an appointment with one of our experienced loan officers.
It would be helpful but not necessary to bring the following items with you when meeting with a loan officer: Tax Returns, Bank Statements & a recent paystub.
On our Website, click on "Calculators", then "Mortgage loans" and fill in the numbers and it will calculate your principal and interest payment.
Points are a fee a lender charges in order to give the borrower a lower interest rate.
1 point = 1% of the loan amount.
1 point = 1% of the loan amount.
The APR or Annual Percentage Rate is the cost of credit to the borrower disclosed as an annual rate. The borrower can typically use the APR to compare loans from different Lenders.
You have the ability to schedule a loan payment, while in the Transfer menu select the loan to be paid. Next select "make a regular payment to loan" or "only apply payment to principal. Fill in your payment information and go!
If the deposit is cash, the funds will be available; check deposits will have the normal applicable holds.
Funds for the check being deposited will not be available immediately. You will have to withdraw funds that exist in the account.
Receipts cannot be reprinted. If you have Online Banking the transaction will be available to review or you can visit any Ecobank Burkina Faso PLC branch for more information.
Yes there is an option to have the receipt print without the check image.
Yes there is also an option to receive a text or email receipt. When at the ATM, in the preferences section, enter your email address or phone number. You can select to receive a text message or email.
No, deposits can only be made into your Ecobank Burkina Faso PLC accounts.
There is no difference but the ATM will accept deposits after regular banking hours.
The ATM will only accept one check at a time, but you are not limited to the amount of deposits you can make.
The ATM will accept multiple cash denominations to be deposited at one time.
The card may be worn and will need to be replaced. Visit your local branch and a Ecobank Burkina Faso PLC employee can assist in ordering a new card.
The ATM may have trouble picking up information printed on the check. Visit one of your local Ecobank Burkina Faso PLC branches and proceed to a teller to deposit the check.
No, you will not incur any fees for making deposits at the ATM.
This varies depending on the individual debit card. Visit your local branch or call Customer Care at
to find out the limit.
Select the transfer funds option. Note: This option will only work for accounts that have been linked to the individual debit card.
Visit your local branch or call Customer Care at
for more information so a note can be placed in your file on your upcoming travels.
To select a new pin:
- Call 1-.
For card replacement:
- Visit your local branch and a Ecobank Burkina Faso PLC Employee will assist with this matter.
Call 1.866.823.0700 for Card Services (option 4) and then select or change debit card pin (option 3).
Contact Ecobank Burkina Faso PLC at immediately and a representative will be able to assist you with this matter. If you have the Ecobank Burkina Faso PLC App, you can suspend or cancel your card. Click here to learn more about suspending or cancelling your card.
A chip card - also known as an EMV Card - is Ecobank Burkina Faso PLC's way of adding an extra layer of security when you pay in person. Chip Cards can be used anywhere your other cards are used, but the chip functionality only works at businesses that has an activated chip-enabled terminal.
eStatement is an electronic statement that replaces the current paper statements.
eDelivery is way to get eStatements without signing up for Online Banking.
Once you have registered for Online Banking click on "eStatement," enter the validation code, and continue the registration process." You will then be notified by email when your eStatement is available.
No there is no cost in receiving your statements through eStatement.
eStatements will have the same information as your current statement but will be interactive and have any updated information that you can view immediately. Your eStatement will have links that will direct you to any new products or events Ecobank Burkina Faso PLC may be offering.
- If you have registered via Online Banking to view your statements log in and click the "eStatement" Tab.
- If you have registered via eDelivery you will receive an email monthly with a link to your statements.
You will receive an email when your eStatement is ready.
If you are registered via Online Banking it will be sent to the email you have linked to your Username.
If you are registered via eDelivery it will be sent to the email you signed up with.
All check images are listed on the last page of your statement.
If you are unable to print out your statement you can visit one of our convenient locations and a Ecobank Burkina Faso PLC employee will gladly assist you. Additionally you can call and request a paper statement to be mailed to you. Please call
.
Yes, if you wish to convert back to paper statement simply update your preferences in the eStatement tab.
If there is a discrepancy on your eStatement you can visit your local branch or call
for assistance.
ScoreCard Rewards is a rewards program offering points for qualifying purchases. Points can be redeemed for a variety of items, such as merchandise, airfare, hotels, travel packages, and more.
On your first visit to the site www.scorerewards.com. you will need to set up your profile with a username and password. You will also be asked to set up some security question and answers for password retrieval. Once you create your profile you will log in with your username and password. You may browse the rewards site by clicking on the "Browse Catalog" link from the log in page. Point balance and redemption capabilities are not available in the browse feature of the site.
Point balances are always available on www.scorecardrewards.com or you may call Award Headquarters at 1-800-854-0790 to verify your balance.
Simply use your ScoreCard Rewards participating card, each a "rewards card", for your purchases. You will earn Points based on your qualifying net purchases (purchases minus returns and/or other related credits). You will earn Points as long as your account is in good standing (that is, not delinquent, in default, closed, canceled, blocked, suspended or otherwise inactive and not available for use as a source of funding). You do not earn Points for cash advances, balance transfers, unauthorized or fraudulent charges or for fees of any kind on your card account. Credits to your Account (such as for returns of purchases) will reduce the Points available in your account.
No. A sufficient number of Points must be available in your account to redeem the award you want. Points are not available for purchase.
You may order awards anytime during the Program as long as your account is in good standing (that is, not delinquent, in default, closed, canceled, blocked, suspended or otherwise inactive and not available for use as a source of funding) and you have enough Points to redeem the requested award.
For merchandise awards you can order merchandise awards using the online shopping feature at www.scorecardrewards.com. You can also call customer service at 1-800-854-0790. You may also print an order form from www.scorecardrewards.com. Simply complete the form, including all information requested, and mail to the address printed on the form. Travel awards, airline tickets, vacation packages, and cruises may be ordered by calling and speaking with a Travel Services Representative. You may also use the online travel booking site to obtain select air awards. In addition, you may purchase additional airline tickets and make car and hotel reservations online. If you prefer, Travel Services Representatives can assist with booking both purchased as well as redeemed awards travel items.
Call Award Headquarters at 1-800-854-0790
We cannot guarantee that items will be shipped together. You may receive several shipments to complete your order.
Sometimes ordered items are on backorder with the manufacturer. If the backorder is for a short period, such as for no more than a couple of weeks, we will notify you of your backorder status and ship the item once it is again available to us. If the backorder status is going to be longer, we may contact you to allow you to select an alternate award or you may elect to cancel your order and have the Points added back to your rewards account.
Generally, merchandise awards will be shipped from Award Headquarters via a parcel delivery service or by the U.S. Postal Service and should arrive no more than 4-6 weeks after your order is received. Some items may be shipped directly from the manufacturer. You will be notified if there is a delay in filling your order. Please note that shipments cannot be made to a post office box or outside the United States and eligible territories. If you have an APO address, please contact ScoreCard Award Headquarters for details regarding merchandise options and shipments before ordering.
Please check your packages closely for any apparent damage before signing to accept a package. If there is damage, please write a note on the delivery receipt before signing to accept the package. If after you open the package you find the merchandise is damaged, please follow the directions on the packing slip included with your shipment and notify Award Headquarters. You will be given instructions and a return authorization number to return the merchandise for replacement. Merchandise that is received damaged or defective may be returned within thirty (30) days of receipt for replacement. Please refer to your Terms, Conditions and Program Rules for additional requirements.
Most merchandise is covered by a manufacturer's warranty. Please retain your packing slip as proof of purchase. For extended warranties or product specific inquiries or repair, you may call the manufacturer directly.
The ScoreCard Rewards Program has a complete list at www.scorecardrewards.com.
